Welcome to Adelaide City Vape (“we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding any personal information you provide when using our website, services, and communication channels.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or place an order with us.
Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, contact us, or interact with our website, we may collect:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Order details
- Payment-related information
- Communication preferences
Website Usage Information
We may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Referring website information
This information helps us improve our website and customer experience.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Arrange delivery and shipping services
- Respond to customer enquiries
- Provide customer support
- Improve our website and services
- Send order confirmations and updates
- Prevent fraud and maintain website security
- Comply with legal obligations
Payment Information
Payments made through our website may be processed by third-party payment providers. We do not store complete payment card details on our servers.
We encourage customers to review the privacy policies of any payment providers used during checkout.
Shipping and Delivery
To fulfil your orders, we may share necessary delivery information with courier companies, postal services, and logistics providers.
Information shared is limited to what is required to complete the delivery process.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send promotional emails, offers, and product updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Information Security
We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Services
Our website may contain links to third-party websites, payment gateways, social media platforms, or external services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review their privacy policies before providing personal information.
Disclosure of Information
We do not sell, rent, or trade your personal information to third parties.
We may disclose information when:
- Required by law
- Necessary to comply with legal processes
- Protecting our rights and property
- Preventing fraudulent activities
- Completing delivery and payment services
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where legally permitted
- Withdraw consent for certain data processing activities
- Request information regarding how your data is used
To exercise any of these rights, please contact us using the details provided below.
Children’s Privacy
Our website and services are intended for adults of legal age. We do not knowingly collect personal information from minors.
If we become aware that information has been collected from a minor, we will take reasonable steps to delete such information.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
We encourage users to review this Privacy Policy periodically.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or our data handling practices, please contact us through:
- Website Contact Form
- Customer Support Email
- WhatsApp Customer Support
We will make reasonable efforts to respond to your enquiries promptly.
By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.